why are tickets available on stubhub but not ticketmaster why are tickets available on stubhub but not ticketmaster

Don't show them on your phone. Even so, the veteran shoppers still spent 15% more with hidden-fee pricing relative to the StubHub veterans who saw the full price up front. Oops. You're rolling the dice with resale tickets on other sites; only fan-to-fan resale tickets on Ticketmaster come with complete peace of mind. According to a study published by the Government Accountability Office in April 2018, the average ticket fee is now 27 percent of the tickets face value, with some fees as high as 37 percent. How can I change my bank details for my resale order? Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than Ticketmaster. Sign in to your original ticket provider's account and find the tickets for the event you want to transfer. The hidden-fee buyers were much more likely to click on tickets on the initial website landing pagetheir click rate was about 19% higher than those who saw the full price. Sat, 17 Jun 2023 | Can I sell tickets from Ticketmaster non eligible for resale? display: none !important; After the switch, you will enter the email address you use to access the community in order to reset your password. Members also receive discounts on parking, food and merchandise at both Truist Park and The Battery Atlanta, priority to Postseason seating and much more! The question for consumers becomes how to know whether they're making an error before buying. The rate of the service fee will fluctuate depending on the events of their agreement along with every different plan. The prices of tickets available on this platform differ from the actual face value of the ticket. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study. Office Hours. More from Personal Finance:Why egg prices are surging but chicken prices are falling3 steps to take if you lose your jobThe top 10 most-regretted college majors. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and the client, Live Nation, which happens to be Ticketmasters parent company; and a service fee, which was the largest, at $23. Of course, this isn't to say secondary sellers are grifters in all circumstances. After an FTC workshop about the astronomical fees added on to most concert tickets, it is fairly clear that nothing is being done. [2022], Ticketmaster vs Seatgeek: Which Is Right For You? So, the researchers separated out the more experienced StubHub users to see whether the sales boost from hidden-fees declines when people know theyre coming. For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. . display: none !important; Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for the pop star's upcoming "The Eras Tour," her first since 2018. It hasnt even been five years since Ticketmaster settled a class action lawsuit requiring it to pay out $400 million to more than 50 million ticket buyers who were charged unexplained order processing fees and UPS delivery fees that werent actually spent on anything in particular. Got a confidential news tip? In short, we would suggest you go for StubHub if you like right now, but surely do try Ticketmaster next time. Save my name, email, and website in this browser for the next time I comment. Nearly every ticket will have a convenience fee added for doing business through this service. My tickets wont transfer and I have the right email (checked for spelling etc) I just get a there was. The customer support includes full refunds on canceled events and attempts to find replacement tickets should you have any issues. Ticketmaster is an entertainment entity from America that offers sales and distribution services in many parts of the world. Shortly after the experiment, StubHub changed the price structure across the whole site to use back-end fees, hiding them until the checkout page. "It just becomes a part of the overall economics of going to an event," Goldberg says. This does not cost you any more money. Last April, the New York Times reported on complaints from venues that alleged Live Nation had threatened them for selling tickets through Ticketmasters largest competitor AEG. Thats just scratching the surface. In addition to having all the search categories of Stubhub, the search function also lets you seek events by entertainment genre. 2023 CNBC LLC. They also saw that sellers were more likely to set ticket prices at round numberswhich have been shown to be more appealing to consumerswhen they knew that buyers wouldnt see the taxes and fees until the last stage of purchase. We are changing the way you register and sign-in to the StubHub Community. With that said, you may still find yourself dealing with some additional checkout fees. Because the Ticketmaster and Live Nation websites provided reasonably conspicuous notice of the Terms to which Ticket Purchasers unambiguously manifested assent, Judge Danny J. Boggs wrote when explaining the latter ruling, we hold that the district court did not err in determining that the Terms, including the arbitration provision, were valid and binding., Those Terms contain a mandatory arbitration agreement which broadly applies to any claims relating to the use of Ticketmaster and Live Nations sites, products, or services, spelled out the companies, which are pushing ticketing-reform legislation of their own. [2022], SeatGeek vs Vivid Seats: Which Is Right For You? Taylor Swift fans are not having a "Love Story" with Ticketmaster and may fall victim to scams if they're not careful when looking for affordable concert tickets. Because of Ticketmaster's more flexible returns policy, this is the service you'll want to use if you think you might change your mind about an event later. So, this certainly means you can be at a loss or profit accordingly. StubHub will show you a list of available tickets along with the section, row, seat number and price. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM Saturdays, and 9 AM to 6 PM Sundays. The reason the tickets are cheaper on one provider over another is because of the same logic that goes in the hotel rooms certain companies by certain amounts of Blocks of rooms and StubHub obviously purchased a larger block of tickets then did Ticketmaster does allowing them to sell them cheaper good night oh and one thing you might wanna watch REMINDER: The Tour Organizers will be making 100% of tickets available for purchase during the ARMY MEMBER Presale. See all 12 articles. Now its all about Trump. Both venues have comprehensive customer service options, but Stubhub comes out slightly ahead due to the FanProtect ticket clauses. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. A Division of NBCUniversal. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Please help! Does anyone know of another way to get ahold of their support? Not looking for Taylor Swift? Its a party over here. But its worth nothing that this case was won because the fees werent disclosed. discussing Ticketmasters Verified Fan program. "It's capitalism at its finest, supply and demand. Millions turn to Vox to educate themselves, their family, and their friends about whats happening in the world around them, and to learn about things that spark their curiosity. 4. presale offer for Capital One cardholders, Why egg prices are surging but chicken prices are falling, U.S. senators and the Tennessee attorney general, often buy up tickets from primary sellers in bulk, Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for Taylor Swift's upcoming "The Eras Tour.". This suggests, Tadelis said, that the boost to sellers from drip pricing may be even bigger for infrequent consumer purchases, such as cars or homes. Data is a real-time snapshot *Data is delayed at least 15 minutes. StubHub vs Viagogo: Which Is Better For You? }, + nine = sixteen .hide-if-no-js { [2022], Gametime vs StubHub: Which Is Better For You? In case you are the seller of the original ticket, itll add a service fee which is also known as the convenience charge to the total face value of the ticket. Its supposed to be challenging. As if the way that art challenges us is by testing our abilities to make purchases on a monoliths poorly designed website. New Shows Announced in the U.S.! Why can't I sell my tickets through my Ticketmaster account? Ive sold a couple pairs of tickets on Stubhub and want to transfer them to the buyer. It's easy to see why consumers get confused: Google results for "Taylor Swift concert tickets" on Thursday afternoon brought up ads for StubHub and Vivid Seats both secondary sellers before those of Ticketmaster and Taylor Swift's own website. Not every ticket includes a facility charge. Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than. While everyone seems to understand that the fees are both 1) very high and 2) seemingly nonsensical, it is less clear why theyve been allowed to get this way and whether theres any chance at all that they might change. Unique Ticketnetwork Features 200 percent ticket refund for accepted but undelivered tickets, as well as invalid tickets. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. However, few studies had examined this question at such a scale.. Ive already tried calling, using their chat and email. Ticketmaster vs Stubhub: Customer Service. No tickets available. If the button doesn't appear, is grayed out or you receive a message that the Event Organizer hasn't activated resale, your tickets aren't eligible for resale. It allows you to become the original seller or the reseller by following a few easy steps and rules. You can transfer as many tickets as you like. How can I transfer them? Is there any way I am able to give these tickets to the buyer? Do you ever wish that online ticket booking was less expensive? You can try reaching out to Ticketmaster and see why the tickets are greyed out. For the experiment, StubHub randomly assigned half of all U.S. users, who count in the millions, to an experimental back-endor hiddenfee structure where buyers saw only the ticket list price as they shopped, and extra fees were only displayed on the checkout page. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. There are no refunds available for VIP seating, and some other tickets may also be exceptions to this policy. Today, both ticket brokers serve as primary ticket resellers and dealers for those who want to buy sporting event and concert tickets without visiting a box office. Elon Musk thinks were close to solving AI. The prices and their ranges will depend on every event you have chosen. Brooks was born in Tulsa, Oklahoma, in 1962. Why are there all these different fees, Patti-Anne? he read off of one question card (directed at Ticketmasters Patti-Anne Tarlton, an executive vice president present on the panel). Ability to get tickets without visiting box offices in person. Third-party ticket sites are your best bet if you didn't get in. There are a few main reasons why someone may choose to buy from StubHub instead of through an official source like Ticketmaster: You can buy tickets on StubHub before the general public without needing to look for a presale code. Running Up That Hill Isnt the Only Track Thats Finding New Fans After Scoring a Major Placement, Unauthorized Music Usage on TikTok Can Cost Brands Big But Theres a Way to Avoid Expensive Licensing Headaches, Sync Licensing Is Evolving Now Theres a Comprehensive Analysis of the Music Industrys Most Exciting Segment, How Sync Licensing Helped Musicians Thrive When Live Music Was Paused, Kate Bush Thanks Stranger Things Fans for Giving Running Up That Hill a New Lease on Life, Bootie Brown: The West Coast Rapper Making It Big in the Music Business, Spotify Is Riddled With Fake Streams Or Is It? There are options to get Ticket Insurance, which will let you file a claim if you are unable to use your tickets for some reason. As reporter David Dayen noted for the New Republic last year, nearly half of Live Nations revenue comes from fees that are handled by its own subsidiary. Log into your account and select from the list of 'Upcoming Events'. All rights reserved. It was moderated by Michael Ostheimer, an attorney for the FTCs advertising practices division. Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. This means people can first purchase the tickets from Ticketmaster and then sell them on StubHub. Press question mark to learn the rest of the keyboard shortcuts. After the payment is successfully done, youll be forwarded to the confirmation page and youll receive your order number and other important details on that page. By submitting your email, you agree to our, How ticket fees got so bad, and why they wont get better, This story is part of a group of stories called, Hailey Bieber, Selena Gomez, and the Easter egg-ification of the Hollywood feud, The Supreme Court signals that a terrifying attack on voting rights will vanish for now, Take a mental break with the newest Vox crossword. Ticketmaster has available refunds should the event be rescheduled, postponed, or cancelled. The additional costs dont show up on StubHubs website until after youve input personal information (name, email, phone number), and then appear in small print at the bottom of the window asking for your payment information. Sorry we couldn't be helpful. Not every event will include a delivery fee. The prices are set by the event organizers and original sellers, and the website does not allow negotiations. As time goes on, ticket prices tend to inflate based on their demand and how close it is to the event. The standard ticket fees through Ticketmaster may include: These can quickly drive up the base price of a ticket. I would ask Ticketmaster directly, as my tickets eventually were transferable, so it seems like your event isnt or maybe theres a different hold on it that they can lift. Then, set a suitable price for your tickets. Prior to the fall of 2015, when the experiment began, StubHub had displayed all-inclusive prices when a user first arrived on the site looking for tickets. As an Amazon Associate we earn from qualifying purchases. It also included MIT economist Sara Fisher Ellison. The cheapest prices and best locations vary depending on the event, so it always helps to check both. Hidden-fee users were then more likely to go back and search other ticket listings. The number of fees applicable in Ticketmaster varies depending on the event, pricing, and where the ticket is being purchased from. Ticketmaster should be able to confirm this for you. These days, extra fees are pretty standard in the ticket sales industry, and presumably, many users expect them. "This is the ultimate dream and nightmare at the same time," Farwell added, referring to the strong demand for live events after the pandemic-era lull. Do youtransfer the Ticketmaster tickets to your Wallet on iPhone, and then you can transfer them over to a buyer? Deals for hot tickets, you're virtually not going to find one. How do I sell my tickets on the Ticket Exchange? This is a textbook place where a regulator could make a big difference, MITs Sara Fisher Ellison chimed in, suggesting the FTC just mandate that all ticket sellers use the same up-front all-in pricing so that no one company would be taking the risk of seeming more expensive than the others in Google search results. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. The face value price is the one you see on the website. (I tested this out by pretending to buy a ticket to the Nationals Wednesday concert in Brooklyn, New York, which was advertised at $66.50, but came out to $83.88 after a $14.88 service fee and a $2.50 fulfillment fee.). . If none of these work, you might have to pay the Stubhub penalty for your inability to deliver the tickets. If this does not help you, the customer support team of the company is always ready to help you out anytime and anywhere, after you give them a call. [2022], SeatGeek vs StubHub: Which Is Better For You? On SeatGeek, you get their "Buyer Guarantee." Vivid Seats provides a "100% buyer guarantee." In these cases, a bot (which may even pose as someone you know) might entice you to click on a fake link for a livestream to a sold-out concert, or tell you they can no longer use event tickets they'd purchased. Create an account to follow your favorite communities and start taking part in conversations. Full refunds from participating venues within 72 hours of ticket purchase. In 2016, for example, New York State Attorney General Eric T. Schneiderman led an investigation into the online ticketing industry and announced that superfluous fees are impermissible under the law and constitute evidence of abuse of monopoly power., And since early 2018, the Department of Justice has been investigating TicketMasters parent company Live Nation for anticompetitive practices. You are not required to use the same device you used to book the tickets. That means that you can buy fifteen tickets at once and pay fifteen convenience fees, but only one total processing fee. Museums sometimes have fees of a dollar or two for buying tickets online, and this makes sense as well. This upfront-fee pricing strategy included all required fees, which generally amounted to 15% of the ticket price plus shipping and handling. Sign up for the Some of the delivery options include: When you pay a UPS delivery fee, it might be higher than the actual cost for UPS to deliver your tickets. After clicking on every continue option, itll search for the best available tickets according to your criteria. The study, co-authored by Tadelis and forthcoming in Marketing Science, set out to better understand how drip pricing affects both the quantity and types of ticket purchases through a large-scale, real-world randomized experiment. on tickets issued to original buyers. Complete refunds for cancelled events. Tickets for concerts and sporting events. To conclude, Ticketmaster is a good choice but StubHub is an even better option in the above-mentioned cases. Twice a week, well send you the best Goods stories exploring what we buy, why we buy it, and why it matters. Ability to view venue map. No. Co-authors are Sarah Moshary of the University of Chicago; Kane Sweeney, former head of data science for StubHub and now of health-tech startup Mindstrong; and Thomas Blake, an economist and data scientist now with Amazon. The 2023 tour, which has 52 dates so far, sold more than 2 million tickets that day a single-day record. That lawsuit, originally filed in 2003 by angry Wilco and Bruce Springsteen fans, paid out anybody who had bought tickets on the Ticketmaster website between October 21, 1999 and February 27, 2013. A concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. Secondary sellers often buy up tickets from primary sellers in bulk with the help of "bots," and then resell them at a higher price, a practice known as ticket "touting.". If you hit Continue without scrolling to the bottom of that window, you wont see them until the order confirmation page. So, it is considered the best competition in front of Ticketmaster. We may earn small commission from the products mentioned in this post. Comprehensive event search feature. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. The panel was a mix of industry representatives Ticketmaster, its smaller competitor Eventbrite, as well as secondary market retailers SeatGeek and StubHub and consumer protection advocates from the Better Business Bureau and Consumer Reports. seven seven = .hide-if-no-js { One among them could be that Ticketmaster has a better and stronger return policy than StubHub. Alex Murdaugh sentenced to two life terms for murdering his wife and son. Even for the buyer, searching and doing other movements on their website comes without any charges. "Many more fans will now have. Please enter a valid email and try again. Tap Transfer. Each access code allowed the purchase of up to six tickets, meaning the 1.5 million access codes could be used to purchase up to 9 million tickets, Sterioff wrote in her original action. Swift will perform more . Order processing fees are another type of convenience fee. 2. We accept credit card, Apple Pay, and All this makes it easier to search on this website. Ticketmaster on Tuesday called the demand "historically unprecedented." }. Your email address will not be published. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Seller sent me wrong tickets through Ticketmaster, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Special Offers From discounts to flex tickets to fireworks, check out our current ticket offers. Ticketmaster vs Stubhub. (Management, Entrepreneurship, & Technology), Robinson Life Sciences Business and Entrepreneurship Program, BASE Summer Program for Non-business Majors, Michaels Graduate Certificate in Sustainable Business. StubHub: $128 - $155. The ticket, which supposedly cost $250, would actually be $300.75 after fees in other words, 20 percent of the tickets face value was tacked on in the form of itemized fees with confusing names. You can also see all the fees broken down at the checkout. StubHub acts as a secondary market most of the time. The whole thing took an hour, and at the end, there was no consensus on how to make ticket fees more fair. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and. Presale tickets became available Nov. 15 but fans had to preregister for a chance at the early access. Essentially every person on the panel agreed, appearing to politely beg the FTC to regulate them so that people would like them again. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. Depending on the venue, StubHub can show you a map of where each ticket's seat is. There's a surefire way when buying online, experts said: First, navigate to an artist's or event venue's website and click through from there for tickets. Please consider making a one-time contribution to Vox today. Privacy Policy. There are exceptions for US Open matches and MLB games. Doing so will bring you to the primary seller's page. Tickets for A Night of Professional Championship Boxing - Fight Night 17 @ York Hall | Sat, 17 Jun 2023, 17:00 | Browse ticket types & offers | View seating map . Ticketmaster wont let me transfer tickets. These two companies often offer tickets for the same events. A big concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. That doesnt make it true. Indeed, they found that buyers with at least ten previous site visits spent less than the newbies in the hidden-fee group. Tickets for concerts and sporting events. To the statement presented in the previous paragraph, StubHub is a better option for one-ticket booking. Now what you can do is sell them to other people on the same platform. Ability to narrow search parameters with advanced filtering. [2022], Ticketmaster vs Vivid Seats: Which Is Better For You? Note: you can edit the price you have entered or you can always delete your listing. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! All Rights Reserved. Or maybe at least know why all of a sudden I cant transfer tickets. [deleted] 4 yr. ago The Live Nation and Ticketmaster monopoly. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019.